Director of LLC "UKPAR"
Bykoriz Vladimir Petrovich
Within 14 days, not including the day of purchase, the buyer has the right to exchange goods of appropriate quality for a similar one, if the goods did not satisfy it in shape, size, shape, color, size or for other reasons, it can not be used for its intended purpose.
Exchange is carried out if the goods have not been used and its marketable appearance, consumer properties, seals, labels, packaging, as well as a settlement document issued to the buyer along with the goods sold, are also included, in addition, the goods are not included in the list of those that can not be exchanged.
The list of goods of good quality that can not be exchanged (returned), specified in Annex 3 to the Cabinet of Ministers of Ukraine Decree of 19.03.1994 No. 172.
Goods of proper quality, produced and purchased by the buyer specially for his individual order, can not be returned.
If at the time of the exchange of a similar product is not available, the buyer has the right:
When the purchase agreement is terminated, settlements with the buyer are made based on the value of the goods at the time of purchase. The money paid for the goods is returned to the buyer on the day of termination of the contract, and in case of impossibility to return the money on the day of termination of the contract - in another term by agreement of the parties, but not later than within seven days.
In case of detection of defects in the goods, the buyer to whom the goods are transferred has the right to demand:
In case of revealing the essential shortcomings that arose due to the fault of the seller of the goods or the falsification of the goods, confirmed if necessary by the conclusion of the examination, the buyer has the right, at his choice, to demand from the seller:
A significant drawback - a drawback that makes it impossible or unacceptable to use the goods in accordance with its intended purpose, has arisen through the fault of the manufacturer, after its elimination appears again for reasons independent of the buyer and at the same time is endowed with at least one of the following features:
(SAMPLE APPLICATION YOU CAN DOWNLOAD BELOW)
The buyer's requirements are subject to satisfaction only with respect to those goods, the warranty period for which has not ended.
To consider the requirements of the buyer, he must provide the seller with the following documents and materials:
Transportation of the Goods for replacement, return, repair is carried out at the expense of the buyer by address delivery to the address of the seller's office: 02091, Kyiv, ul. Revutskiy, 5.
The claims are not subject to satisfaction if the seller proves that the defects of the goods have arisen as a result of the buyer's violation of the rules for the use of the goods or their storage.
You can order from any district or regional center of Ukraine: Vinnitsa, Volyn, Dnipropetrovsk, Donetsk, Zakarpattia, Zhytomyr, Zaporizhia, Ivano-Frankivsk, Kirovohrad, Kryvyi Rih, Luhansk, Lviv, Mykolayiv, Odessa, Poltava, Rivne, Sumy, Ternopil, Cherkasy, Chernihiv, Chernivtsi, Kharkiv, Kherson, Odessa and other regions of Ukraine.
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